FAQ

Prices vary according to the special offers we have over the year. The prices quoted on www.top-car-hire.com always include the offers available at the time of the year you make your reservation.

The price quoted on www.top-car-hire.com includes unlimited mileage, taxes, CDW insurance, Theft protection (TP) and PAI, second driver, child and booster seats. TOP CAR AUTOREISEN S.L. reserves the right to modify its policy of services included in its rates at any time. But these modifications will never affect the bookings previously confirmed.

The price quoted on www.top-car-hire.com does not include vehicle fuel. The car must be returned with the same amount of fuel as when collected.

The CDW insurance included in the rate quoted on www.top-car-hire.com does not cover damage to rims and tires, tire flats, damage done to the underneath of the car body, loss or damage to keys and remote control devices, damage caused by filling the tank with wrong fuel, glasses and wing mirrors. Those exceptions can be covered by contracting the Super Collision Damage Waiver (SCDW) at 3 € per day up to a maximum of 45 € plus taxes per contract.

The roof racks are only available for groups B, R and Y in Gran Canaria (See fleet) , Lanzarote (See fleet), Tenerife (See fleet) and La Palma (See fleet) and for groups B, R, G and Y in Fuerteventura (See fleet). They cost 2€ per day.

TOP CAR AUTOREISEN S.L. reserves the right to modify its policy of services included in its rates at any time. But these modifications will never affect the bookings previously confirmed.

Cars cannot be taken out of the island other than where picked up.

The driver license must be valid in Europe and, at least, must have been issued three years prior. Also the minimum age for rental is 23 years old and it is necessary to have a credit or debit card and to make a booking.

The minimum length of a contract is one day. If you reserve the car for less than a day, the contract will be signed on a 24 hour basis.

The car can be rented 12 hours in advance over the Internet. Should you need to rent a car with less advance notice, please call our booking office on 34-902 200 696 or call directly our corresponding office.

You must be 23 years old to rent a car.

Payment must be made by means of a credit or debit card. You will be asked for it when picking the vehicle up, not when making the booking. If the payment is made by debit card, you may be required a 200 € deposit.

A credit or debit card is not required to make a booking, but you will be asked for it when picking the car up, as this is the only method of payment accepted. We accept all the main credit or debit cards.

The insurances included in the rates offered through www.top-car-hire.com are: compulsory insurance with Third Party Liability, comprehensive insurance (CDW),Theft protection (TP) and Personal Accident Injuries (PAI). The CDW insurance does not include damage to rims and tires, tire flats, damage done to the underneath of the car body, loss or damage to keys and remote control devices, damage caused by filling the tank with the wrong fuel, glasses and mirrors. Those exceptions can be covered by contracting an additional insurance (SCDW) at 3 € per day up to a maximum of 45 € plus taxes per hire contract.

The taxes for the budgets offered are included in your booking, IGIC (VAT), airport taxes etc.

For bookings made through www.top-car-hire.com , the second driver is free of charge and she/he must meet the same requirements as the first driver. It is essential that her / his personal details are registered when formalizing the contract.

Baby seats and child boosters are free of charge if they are requested on reservations made through www.top-car-hire.com .They are approved and fulfill the European security regulations..

The roof racks are only available for groups B, R and Y in Gran Canaria (See fleet) , Lanzarote (See fleet), Tenerife (See fleet) and La Palma (See fleet) and for groups B, R, G and Y in Fuerteventura (See fleet). They cost 2€ per day.

Only one surfboard can be transported by vehicle. The surfboard must be only placed on the roof rack and never directly on the roof or inside the vehicle. Any other object cannot be transported on the roof rack. TOP CAR AUTOREISEN S.L. does not assume any damage to the vehicle or to the third-party caused by the surfboard transported on the roof rack. These damages will be responsibility of the Renter.

Our fleet (Gran Canaria, Fuerteventura, Tenerife, Lanzarote, La Palma) includes more than 25 different models, classified by groups. When booking a car, we will do our outmost to deliver the car requested. Should we not have the exact model at the time of pick up, we will deliver you another car from either the same group or a higher group at the same price.

Your personal details will be kept strictly confidential and under the strictest security measures (See legal notice). These details are only used to process your booking and to guarantee the customer attention on your arrival.

www.top-car-hire.com uses encrypted communication to transmit private data.

Should you wish to cancel a booking, you can either phone us on 34-902 200 696 or send us an e-mail to booking@topcar-autoreisen.com , stating your reservation number, name, surname and the dates you requested the rental. This information is needed to ensure that your are making this cancellation, and not anyone else. There is no charge for cancellations, but we would appreciate it if you informed us about it, as this helps us to offer our customers a better service and to control the availability of our fleet more efficiently (Gran Canaria, Fuerteventura, Tenerife, Lanzarote, La Palma).

The car rental contract starts and expires exclusively in our branch offices (Gran Canaria Airport, Gran Canaria South, Fuerteventura Airport, Lanzarote Airport, Tenerife South, Tenerife North, La Palma Airport). We do not deliver cars to hotels or residences where we do not have offices, except on Gran Canaria. There we offer that service for an extra charge, which will depend on the distance from our offices to hotels or residences.

You can call any of our branch offices, where we will be pleased to help you. When picking the car up, you will be given a document including our telephones and addresses.

Should you need any further help, we would appreciate it if you could contact our customer services center on cac@topcar-autoreisen.com, where we are at your entire disposal to attend to you.