F.A.Q.

Your driving licence must be valid in Spain, and have been issued for at least 3 years. The minimum age for eligibility is 21 years*. 

*This with the exception of groups AEA, DA, F, H2A, HEA, I3A, I4, I5, I6, KC, LC, M, QN, R1, U, V and VA which have a minimum age requirement of 25, groups F1A, F2A, F3A, F4A, F5A, H3A, H4A, I4A, I5A, I6A, KA, KCA, LCA, M1A, M2A, M2A+, M3A, M4A, MA, T1A, UA, W1A, W1A+, W1HA, WA and WA+ which have a minimum age requirement of 30, and groups M5A, W2A and ZA which have a minimum age requirement of 40.

Bookings must be made in advance using a credit or debit card in your name. This must be presented when you collect the vehicle at our office. A credit card will be required for reservations of groups F1A, F2A, F3A, F4A, F5A, M, M1A, M2A, M3A, M4A, M5A, W1A, W1A+, W2A, WA, WA+ and ZA.

If the driver is under 25 years of age, there will be a ‘young driver’ additional charge of €12 per day . This charge will be added during the booking process, once the age of the driver(s) has been verified, as this additional charge will apply independently to the main driver and to any additional drivers. 

The booking must be made in the name of the main driver, who must hold the following documentation in order to hire the vehicle and collect it from our offices:

• National Identity Document or Passport
• Driver’s licence valid in Spain, or international driver’s licence.
• Valid payment method, see our terms and conditions.

TopCar prides itself on offering transparent rates with no hidden charges. Please pay close attention to all the information displayed during the booking process, so that you have complete and accurate information about your charges.

The rates offered on top-car-hire.com depend on the time when the booking is made, the office where the vehicle is to be collected and returned, the duration of the hire period, the type of vehicle, and any extras selected by the customer.

Rates vary depending on availability. At times of high demand, the rate for a particular type of vehicle may increase, so we recommend that you always book your vehicle hire well in advance.

Rates may also vary as a result of special offers made throughout the year.

The rate offered on top-car-hire.com includes unlimited mileage, taxes, Basic Compulsory Insurance with excess (CDW), i.e. partial collision cover for damage to third parties, along with robbery (TP), second driver, child seats and booster seats. 

TopCar reserves the right to amend its policy on services included in its rates at any time. Such changes will only apply to future bookings, and will never be applied to bookings that have already been accepted.

The price offered via top-car-hire.com does not include fuel for the vehicle. The vehicle must be returned with the same amount of fuel as when it was collected.

The price does not include any extras or services not expressly specified, such as roof racks, GPS, new additional drivers, child seats with special features (such as Isofix models), SCDW Super Cover, or any additional insurance cover that is not specified.

The CDW Insurance included in the rate offered at top-car-hire.com does not include damage to wheel rims or tyres, tyre punctures, damage to the vehicle underside, loss or breakage of keys or remote controls, damage caused by refilling with unsuitable fuel, or breakage of windscreens or wing mirrors. CDW insurance involves the application of an excess charge which, depending on the model of the hired vehicle, may vary between €700 and €3,000. 

To supplement the basic CDW insurance (and to cancel or amend the excess charge conditions), TopCar offers SCDW Super Cover. Please see Terms & Conditions. 

The minimum contract period is one day. If you hire a vehicle for less than a day, the contract and rate applicable will be those for a full day’s hire.

The vehicle may be booked on our website top-car-hire.com at least 12 hours in advance. If you need to make a booking with less notice, you must call our booking centre on (+34) 828 91 31 18, or contact the relevant office directly.

To hire a car, you must be at least 21 years of age*

*This with the exception of groups AEA, DA, F, H2A, HEA, I3A, I4, I5, I6, KC, LC, M, QN, R1, U, V and VA which have a minimum age requirement of 25, groups F1A, F2A, F3A, F4A, F5A, H3A, H4A, I4A, I5A, I6A, KA, KCA, LCA, M1A, M2A, M2A+, M3A, M4A, MA, T1A, UA, W1A, W1A+, W1HA, WA and WA+ which have a minimum age requirement of 30, and groups M5A, W2A and ZA which have a minimum age requirement of 40.

If the driver is under 25 years of age, there will be a ‘young driver’ additional charge of €12 per day. This charge will be added during the booking process, once you have specified the age of the driver(s), as this additional charge will apply independently to the main driver and to any additional drivers. 
 

It is essential to present a valid credit or debit card in the name of the driver in order to make payment and to drive away with the vehicle. A credit card will be required for reservations of groups F1A, F2A, F3A, F4A, F5A, M, MA, M1A, M2A, M2A+, M3A, M4A, M5A, W1A, W1A+, W2A, WA, WA+ and ZA.

Depending on the model of the vehicle, the insurance contracted and the payment method, a deposit may be required.

The rates offered via our website top-car-hire.com include the following insurance cover: Compulsory insurance and Third-Party Public Liability Insurance, Partial Cover for Collision with an excess charge (CDW), Anti-theft Cover.

• Excess:

The excess is the cost which the customer must pay if the vehicle is damaged or stolen.

Basic Compulsory Insurance with excess (Collision Damage Waiver) is partial cover which covers collision damage, along with robbery, fire due to mechanical causes, and personal injury.

The amount of the excess charge is determined by the type of vehicle, and may be cancelled by taking out Super Cover (SCDW), offered by TopCar. 

The maximum excess charge will only apply in those cases where the damage or theft is due to non-negligent causes, which are not defined in the terms and conditions’ section  on damage caused by driver negligence.

The excess charge may vary between €700 and €3,000 depending on the type of vehicle selected. This information will be given during the booking process.

• Deposit:

With Basic Insurance or CDW, your account will be charged with the excess amount specified for the type of vehicle chosen, in the form of a deposit. 

The deposit may vary between €200 and €3.000 depending on the group of vehicle selected, the type of insurance taken out, the payment method, and other terms and conditions of the vehicle hire.

Your deposit will be returned to you at the end of the hire contract period, provided that the vehicle has been returned in the same condition and with the same level of fuel as when it was collected, and at the time stated for its return in the booking conditions. 

If you wish to be exempt from the payment of any deposit, you must take out the Super Cover (SCDW) and pay by credit card.

If you take out our Super Cover (SCDW) and pay by debit card, you must pay a deposit of €200. This amount will serve as a guarantee against any possible difference in the amounts of fuel or expenses in respect of costs not included in the Super Cover (SCDW) cover. 

Depending on your bank, the refund of the amount left as a deposit may take up to 15 working days to appear in your account

Super Cover (SCDW) is the broad collision damage cover offered by TopCar. In addition to what is included in the basic CDW insurance, it covers punctures, damage to wheels, wheel rims and mirrors, wing mirrors, windows, windscreens, lights, (headlights, back lights and indicators), roadside assistance, towing and replacement.

This cover guarantees you the most extensive cover for any eventuality, and it covers damage not covered by the basic insurance, such as damage to windows, tyres and lights.  

Provided that you pay for your Super Cover by credit card, you will not need to pay the excess charge. Only by taking out our SCDW insurance and paying by debit card, can you limit your deposit to €200. 

The price of Super Cover varies depending on the vehicle group chosen:

• Basic Groups: from €5 per day (up to a maximum of €90 per vehicle hire).
• Medium-Large Groups: from €7 per day (up to a maximum of €120 per vehicle hire).
• Premium Groups: from €9 per day (up to a maximum of €225 per vehicle hire).
• Super Premium Group, or Group ZA vehicles:  €40 per day (up to a maximum of €600 per vehicle hire).

You can take out Super Cover during the online booking process. When you select Super Cover, you will see displayed the exact total charge for the vehicle group and the number of days you have selected.

No insurance, under any circumstances, covers damage caused by driver negligence or by a failure to adhere to the hire contract terms and conditions, such as in the cases described below:

• Third-party Theft Protection cover applies if the car is stolen, and is liable for an excess charge in the case of driver negligence, for example, if the vehicle is stolen with the keys left inside it.
• Theft protection cover DOES NOT cover personal possessions.
• Fines, loss of keys, or any other expense caused by negligent use of the vehicle.
• The use of fuel which is not suitable for the vehicle.
• Any accidental damage where the customer does not complete and hand in the relevant accident report with a record of the details.
• Loss of child seats.
• Pushing or towing any other vehicle.
• Driving in places not suitable for public transport, such as beaches, motor circuits, forest tracks, country lanes, etc.
• Driving along unsurfaced roads — or roads that are surfaced, but have severe defects that could cause damage to the underside of the vehicle. Or driving in restricted areas.
• Negligent conduct in response to flashing alarm lights or warning signals from the rented vehicle.
• Transporting goods or animals, and especially dangerous or inflammable substances, and/or substances that could be harmful to the vehicle and its occupants. If the vehicle must be used to transport animals, it is essential to contact the office staff to confirm the conditions under which they are to be transported.
• Subleasing the vehicle, or lending it to third parties not authorised by the contract.
• Using the vehicle for any activity that could be considered unlawful.
• Carrying a number of passengers and/or an amount of luggage in excess of that authorised for the vehicle.
• Carrying luggage or any other item on the roof of the vehicle. In the case of special luggage, such as surfboards, customers must request from the company suitable accessories, such as a roof rack, to transport them. The company cannot be held responsible for any damage that may be caused to the said special luggage.
• Leaving in sight items that could attract the attention of thieves and thus result in damage to the vehicle.
• Soiling and/or damaging the interior of the vehicle beyond what could be caused by reasonable and careful use.
• Driving the vehicle while tired, sick, or under the influence of alcohol, medication or drugs — or reckless driving.
• Use of the vehicle for teaching or learning activities.
• Driving the vehicle outside the island where it was hired, or transporting it on a boat or any other means of transport or vehicle, or having it towed without authorisation.
• Failing to comply with the road traffic laws in force in Spain at the time when the vehicle is hired.
• Failing to adhere to any of the terms and conditions in the vehicle hire contract. 
• Carrying out any act in bad faith, or knowing that it could cause harm or damage to the hire vehicle or to our company.

TopCar works with a Same-Same or Fair Fuel policy whereby the customer must return the vehicle with the same amount of fuel it had when it was picked up. If you have any special needs or requests regarding the fuel, please indicate them in the comments section when making your reservation.

Tax on the services in the quote is included in your booking. IGIC [Indirect Canary Islands Tax], VAT, airport taxes, etc.

On bookings made via top-car-hire.com a second or additional driver is free of charge, and must meet the same requirements as the main driver. It is essential the details of the additional driver are added when the contract is made.

If you wish to add further drivers, you can do so at the time of booking, or at the desk of one of our offices on the day you collect the vehicle. The charge for each additional driver is €9 per day, up to a maximum charge of €90 per vehicle hire.  

A maximum of 4 drivers is allowed for one vehicle. Apart from the main driver and the first additional driver (which is free), you may add up to 2 further drivers on payment of the appropriate charge.

Standard baby seats and booster seats will be provided free of charge to customers who book via top-car-hire.com and request them in advance. All seats are approved and comply with European safety specifications.

If the customer wishes to hire a seat with special ISOFIX features, they can do so at the time of booking. This type of seat is not provided free of charge, and is subject to availability and compatibility with the selected vehicle group. Customers will be advised of this when their booking is confirmed.

The charge for an ISOFIX seat is €10 per day, up to a maximum charge of €100 per vehicle hire.

For further information, please contact our customer service centre via email. Please send your query to hello@topcar.es

The roof racks offered by TopCar are exclusively for the transport of surfboards, and must not be used to transport goods, or any type of package or item other than that specified.

The charge for a roof rack is €5 per day, and can be selected as an optional extra during the booking process.

Please be aware that we do not have roof racks available for vehicle groups A, AA, A0, AEA, AH, AHC, F, F1A, F2A, F3A, F4A, F5A, H1A, H2A, H3A, H4A, HA, HEA, I3+, I4, I4A, I5, I5A, I6, I6A, KA, KC, KCA, LC, LCA, M, M0, M1A, M2A, M2A+, M3A, M4A, M5A, MA, R1, T1A, V, VA, W1A, W1A+, W2A, WA, WA+ and ZA so if you have selected a vehicle from any of these groups, this option will not be displayed when you make your booking.

Only one surfboard may be transported per vehicle. The surf board must only be carried on the roof rack, not directly on the roof of the vehicle, nor inside it. 

TopCar will take no responsibility for damage to the vehicle itself, or to third parties, caused by a surfboard transported on the roof rack. Such damage is always the exclusive responsibility of the customer hiring the vehicle.
 

Our fleet consists of more than 100 different models of cars, classified by groups and categories. The vehicle displayed is an example of a model within the chosen category and these may vary according to availability. We will always try to provide the chosen model, however, it is important to note that it is not in any case guaranteed unless it has been specified by the label "guaranteed model". Therefore, should the exact model selected not be available, we will provide a similar vehicle from the same group. If there is no availability within the selected group, we will offer you a vehicle from a group of a higher category for the same price.

Transporting the vehicle outside the island on which it was rented is strictly prohibited, with the exception of the islands of Fuerteventura and Lanzarote. An authorisation can be requested from TopCar to move the vehicle between the aforementioned islands.

If transporting the vehicle between Fuerteventura and Lanzarote is authorised, TopCar reserves the right to charge an additional fee and/or deposit. In all cases, the vehicle must be returned on the island where it was originally rented. Should the vehicle be moved off-island without prior written authorisation from TopCar, the Customer agrees to be held liable for all expenses incurred in returning the Vehicle to the island where it was rented.

If you wish to extend your contract, we advise you to call the office from which you hired your vehicle. The staff there will be able to advise you on availability and rates to extend your hire period.

Please bear in mind that, without exception, an extension to a contract is deemed to be a new booking and therefore, the rate offered will be the one on offer on our website at the time when the extension is arranged, for the number of days and car group booked. If you are satisfied with the information you receive, and you decide to proceed with the extension, you must come in person to one of our offices to arrange the extension and pay for the new booking.

Likewise, please be advised that your contract will expire on the day, and at the time, specified in your contract, so unless you arrange an extension of time and manner, the contract will, to all intents and purposes, be deemed to have expired, and you must return the car on the day and at the time specified in your first contract.
 

If you wish to cancel or amend a booking, you can contact us by telephone on +34 828 91 31 18, or send an email to booking@topcar.es, quoting the booking reference number, your name and surname, and the dates for which you arranged the booking. All these details are required in order to verify that it is you, and not someone else who is cancelling the reservation. 

There is no charge for cancellation, but we would be grateful if you could cancel any booking that you will not be using, so that we can better serve our customers and effectively monitor the availability of our fleet.

If a hired vehicle is returned early, TopCar will not make any refund for unused days, nor for any extras contracted for those days. Similarly, please be advised that the contracted insurance (and any cover) are deemed as used from the moment the vehicle is driven away on the day that your hire period commences.

Yes, only for hotels located in the south of Gran Canaria. Hotel delivery and return services are only available for bookings made through our website at the Gran Canaria South office (Playa del Inglés) for an extra charge of  €40 per delivery or hotel return.

Hotel service rates:

• Delivery of the vehicle at the hotel: 40€
• Return of the vehicle to the hotel: 40€
• Delivery + Return to hotel: 80€

In all cases, the hotel delivery service is subject to availability. If you wish to take advantage of this service you must select the Gran Canaria South office in your booking process and request the service specifically in the comments section, where you must indicate the specific information of the hotel and any additional data or information you deem appropriate.

Please note that the additional cost of the service is not included in the final price of your online booking and will be added as an extra charge upon delivery of the vehicle.

If you need to contact us, please do not hesitate to call us on our customer service telephone numbers, or make your way to any of our offices, where we will be pleased to assist you.

You can find our contact details and details of our office opening hours in the contact section at https://top-car-hire.com/en/contact

In response to the Covid-19 crisis, TopCar has adopted comprehensive safety measures, creating procedures and setting out a prevention plan to ensure the safety of both our customers and our staff.

TopCar was the first car rental company in Spain to obtain the “Safe Tourism Certified” certification. This was designed by the ICTE [Institute for Spanish Tourism Quality], with the aim of making customers aware of which companies and tourism organisations have successfully implemented an infection prevention system in response to the new coronavirus, SARS-CoV-2.

To see our Covid prevention measures, please visit https://top-car-hire.com/en/covid-19-measures

Your details are kept strictly confidential, under the most stringent security measures. (Please see our data protection policy.) Your details are only used for the booking process, and to ensure you are dealt with efficiently on your arrival.

Our website, top-car-hire.com uses encrypted communication to send private data.

If you have not been able to find an answer to your question or query on this page, we would be grateful if you could email us at our customer service centre at hello@topcar.es, where we will do our best to deal with your query as quickly as possible. 

You can also contact us via our contact form or by telephone, on the numbers found in the Contact section of our website: https://top-car-hire.com/en/contact

When booking one of our vehicles, you can see the number of small or large suitcases that each one can accommodate. It is important to know that this number is estimated assuming that all the seats in the car are occupied.

If not all seats are occupied in vehicles of groups I6, I6A, M2A+, T, T1, T1A, U, WA and WA+ with 7 seats and group V, VA, W1A and W1A+ with 8-9 seats, it is possible to extend the luggage compartment, thus increasing its storage space.

The suitcase size refers to standard travel measurements.

• A small suitcase would be a cabin luggage (Approx. 10 kg)
• A large suitcase would be a checked luggage (Approx. 23 kg)

Any booking with a pick-up time outside our usual opening hours will incur an additional fee of €30 for "out-of-office hours". Our nocturnal service is available until 01:00 am.

The full rental amount for the vehicle must be paid at the desk of the selected office when collecting the car. No advance payment will be required.